Delete your Tavora Notes account

1. How to delete your account

Delete it in whichever way suits you. Each one deletes the same things.

• In the Android app: open Settings and choose Delete account at the bottom of the page. It is also under Help, in How do I delete my account? Type the word shown to confirm.
• On the web: sign in at tavoranotes.com, open Settings and choose Delete account at the bottom of the page. Type the word shown to confirm.
• Without the app: write to support@tavoranotes.com from the email address on your account and ask us to delete it. We may ask you to confirm that the request comes from you, and we delete the account within 30 days.

In the apps, deletion starts at once: you are signed out, and our servers remove the account and its data straight away. If a step fails, it is retried until it completes.

2. Before you delete it

• A subscription bought through Google Play must be cancelled in Google Play first: open Google Play, then Payments and subscriptions, then Subscriptions. Deleting the account may not stop Google Play from renewing it.
• A subscription bought on this website is cancelled when the account is deleted, and you are not charged again.
• Want a copy of your notes? On the web, open Settings and choose Download my notes to save your synced notes and files as a ZIP file. For anything else, write to support@tavoranotes.com before you delete the account. Once it is deleted, we cannot recover it.

3. What is deleted

• Your account: your name, email address, password and Google sign-in link.
• Everything synced to the cloud: notes, folders, tags, journal pages, calendar events, alarms, voice notes, your settings, your files (PDFs, pictures and recordings), and the signatures you kept in your account.
• Notes you shared, their links, and your place in notes other people shared with you.
• Your Tavora AI conversations, the AI usage log, and the PDFs you added for Tavora AI.
• The reports you made, including problem reports and their screenshots, the people you blocked, your sign-in history, the record of the days you used the Service and the usage data linked to your account.

4. What is kept, and for how long

• Backups. Copies of your data in our backups are deleted as those backups expire, within 30 days.
• Reports about your account made by other people are kept for up to a year, so that abuse cannot be erased by deleting an account.
• Payment notifications from our payment processor and the app stores are kept for 90 days.
• Payment records are kept for as long as tax and accounting law requires. Our payment processor and Google Play keep their own records under their own policies.

5. Notes on your devices

Notes stored only on your phone or tablet were never on our servers, so we cannot delete them. They stay on the device until you delete them or remove the app.

6. Delete some of your data and keep your account

• Notes: delete a note to move it to Trash, then choose Delete forever or Empty trash. With cloud sync on, this removes it from your devices and our servers; a note deleted from Trash can be brought back for 30 days, then it is gone. Notes left in Trash are deleted after 30 days.
• Tavora AI conversations: open the chat and choose Delete chat.
• Saved signatures: turn off Keep my signatures in my Tavora account. They are deleted from our servers straight away; each device keeps its own copies.
• Shared notes: stop sharing a note or turn its link off, and the people and the link lose access.
• Anything else, such as a problem report you sent: write to support@tavoranotes.com from the email address on your account and say what to delete. We delete it within 30 days.

7. More about your data

The Privacy Policy explains what we collect, why, and your other rights, including getting a copy of your data. Questions: support@tavoranotes.com.