Refund and Cancellation Policy

1. How to cancel

You can cancel a subscription at any time. Cancel where you subscribed:

• On this website: from your account in the web app, or by writing to support@tavoranotes.com from the email address on your account.
• In the Android app through Google Play: open Google Play, then Payments and subscriptions, then Subscriptions, and cancel Tavora Notes.
• Through Apple, if we offer the app on Apple devices and you subscribed there: in your Apple account's Subscriptions settings.

Deleting the app, or your account, does not cancel a Google Play or Apple subscription on its own, and cancelling in one place does not cancel a subscription bought in another.

2. What happens when you cancel

• You are not charged again. Your plan stays active until the end of the period you have paid for.
• Your account then moves to the Free plan. Everything on your tablet stays there, free to use.
• Cloud sync stops. Your synced content stays readable in the web app for 30 days, and you can download all of it as a ZIP file. We email you before it is deleted, and if you resubscribe within those 30 days, everything is kept. After that, it is deleted from our servers.

3. Refunds for payments on this website

A plan bought on this website starts as soon as you pay. Before checkout, you ask for it to start at once.

• Charges made in error, such as a duplicate charge or a charge after you cancelled, are refunded in full, whenever you tell us.
• A first payment for a plan you have not used yet is refunded in full if you ask within 14 days of the charge.
• Once you have used your plan (Tavora AI, cloud sync, sharing, the online PDF tools or anything else the plan adds), payments for that period are not refunded, including a renewal you forgot to cancel. Cancelling stops future renewals.
• The unused part of a paid period is refunded if we remove or materially reduce a feature of your plan, or stop offering the Service, during that period.
• In the European Union and the United Kingdom, a consumer may withdraw from a purchase within 14 days of buying it. Because you asked for your plan to start at once, if you withdraw after using it, we refund the payment minus the part of the plan you used.

When a payment is refunded, the plan it paid for ends.

4. Refunds for app store purchases

Google processes payments made in the Android app, so refunds for them are handled under Google Play's refund policies and requested through Google Play. Purchases made through Apple are refunded under Apple's policies and requested from Apple. If the store cannot help, write to us and we will do what we can through the store.

In the first 48 hours after the first payment of a new Google Play subscription, only part of that period's AI allowance can be used. The rest opens when the 48 hours are up.

5. How to ask for a refund

Write to support@tavoranotes.com from the email address on your account, with the date and amount of the charge. We reply within two business days. For a plan bought on this website, you can also ask our payment processor; its receipt email says how.

Approved refunds go back to the original payment method. Banks usually show them within 5 to 10 business days.

6. Free trials

The 7-day free trial of Pro runs in the Android app through Google Play. Cancel it in Google Play before it ends and you are not charged. Otherwise Pro starts, and its payments are refunded under Google Play's policies, like any purchase there.

7. If a charge looks wrong

Please write to us before disputing a charge with your bank. We can usually put it right faster than a card dispute can. A disputed charge ends the subscription it paid for, so you are not charged again while it is looked into.

8. Your legal rights

This policy adds to the rights you have by law and does not take any away. If you are a consumer in the European Union or the United Kingdom, your right to withdraw from a purchase on this website is set out under refunds for payments on this website, above.